CitiSpan reporting is manual — every single week.
Log in, export, reformat, upload, then chase cryptic rejects. It's slow, it's easy to get wrong, and it almost always falls on one already-stretched person.
Log in & export
Dig out the CitiSpan password and pull this week's attendance out of your tracking system.
Reformat by hand
Reshape the data to match CitiSpan's import format and activity codes — every week.
Upload & pray
Submit the file, then decode whatever bounces back — with no test environment to catch mistakes.
Validation result Total records uploaded: 96 Records returned with errors: 14 row 14 REJECT YouthApplicationNotSubmitted row 22 REJECT YouthApplicationNotSubmitted row 31 REJECT NoMatchingPerson …now figure out which kid, and why.
Three steps to take your CitiSpan upload off your plate.
Connect
Enter your CitiSpan login once and map your activities to your sites. A quick guided setup — no spreadsheets, no IT ticket.
- Enter your CitiSpan login one time
- Map activities to your program sites
Automate
Every week we handle your upload for you, on schedule, without anyone lifting a finger.
- We wait until every site's report is in, then upload — Learn24 only updates once everything's complete
- A week is never posted twice
Report
You get a plain-English email: what posted, what's blocked, and exactly who needs a youth form — no decoding required.
- Clear summary of what posted this week
- Named list of who needs a form, in plain English
We already do this, every week, for a real DC youth nonprofit.
One program's weekly CitiSpan upload runs on Attendance Autopilot with zero manual touches — accurate, on time, with rejects triaged and a clean report every week. We're not pitching a prototype; we're opening up something that already works.
"It just happens now — I stopped thinking about CitiSpan."— Program Director, a Washington, DC youth program
Your data stays yours — handled the way student data should be.
Built for the sensitivity of youth attendance and the accountability of grant compliance.
Encrypted credential storage
Your CitiSpan login is encrypted at rest and in transit, used only to perform your uploads, and never shown back to anyone.
We never auto-submit consent forms
Youth consent and application forms are flagged and escalated to a human — we will never submit them on a child's behalf.
A full audit trail
Every login, upload, and decision is logged with a timestamp — so you can show a funder exactly what happened, and when.
Your data stays yours
We never sell or share your attendance data. Export or delete it any time — it belongs to your program, not to us.
Scoped, upload-only access
The automation can do exactly one thing: upload your attendance. Nothing else.
No lock-in
Your data stays in the systems you already use — your CRM, your forms. We just move attendance into CitiSpan for you.
Built by people who live in CitiSpan
We handle CitiSpan's quirks — youth-form submission gates, reject codes, the submission flags — so your staff don't have to. And the automation never depends on one person: reporting keeps running even when your coordinator is out.
Questions program directors actually ask.
Is my CitiSpan login safe?
Yes. It's encrypted at rest and in transit, used only to run your uploads, never displayed back to anyone, and you can change or revoke it at any time.
Do you ever submit youth consent forms?
No — never. When a participant's youth registration form isn't submitted, we flag it and escalate to a human. We never submit a consent form on a child's behalf. That's a hard boundary, by design.
What if a student isn't registered in CitiSpan yet?
We catch it. Unregistered students surface clearly in your weekly report with their names, so your team can register them — and they post automatically the following week once they're in.
Which cities and funders does this work with?
Any program reporting into CitiSpan / Cityspan — including DC Learn24, SF DCYF, 21st CCLC, and United Way–funded programs. If you upload attendance into CitiSpan today, we can automate it.
How long does setup take?
About 15 minutes with us. We connect your account, map your activities to your sites, and verify your first live upload together before anything runs on its own.
Can I cancel anytime?
Yes. No long contracts. Cancel whenever you like and we remove your credentials and export your records on request.
Less than an hour of staff time a month.
Pricing scales with your program — most spend less than a few hours of staff time a month. Tell us about your program and we'll size it.
Starter
For a single-site program reporting one CitiSpan activity.
- Weekly automated upload
- Reject + youth-form report
- Email support
Pro
For programs with multiple activities or grant streams.
- Everything in Starter
- Up to 5 activities
- Branded reports from your program's own domain
- Priority support
Multi-site
For organizations running many sites or activities.
- Everything in Pro
- Unlimited activities
- Org-wide rollup reporting
- Multiple report recipients
Funders & intermediaries
Mandate CitiSpan reporting across a grantee roster? Onboard an entire portfolio at once, with rollup compliance visibility for your team.
All plans include a one-time onboarding — we set up your sites, map your activities, and verify your first live upload with you.
Get your weekly upload off your plate.
Tell us where you report and we'll be in touch about getting Attendance Autopilot running for your program.
- No more Monday-morning CitiSpan scramble
- Stay grant-compliant without the manual work
- A clear report, every week, in plain English
We'll only use this to set up your account. No spam.